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Returns

How do I return my items?

Please make sure to use a proper box, protective bag or padding paper to wrap the stuff that is supposed to be returned to us. Don´t forget to enclose the return form and assure that the shipment is postpaid addressed to:

  • DPM MANAGEMENT
  • Via Beata Giulia 
  • Firenze
  • ItalyI already threw my return form away, could you send me a new one?

Just write us an email or download it here.

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HERE TO HELP

Have a question? You may find an answer in our FAQs.
But you can also contact us:

Customer Services

Call Us: +39 353 398 8077

Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm

Send us an email

SHIPPING

Free shippingdelivery all orders of 199 € or more of eligible items across any product category qualify.

PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.
For Italian Customer we reserve Payment with monthòy rate

PayPal: Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

You can return any item purchased on deputamadreshop within 30 days of the delivery date.

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ITALY

  •  free shipping 

Austria / Germany

  • 14.90 € 

Suisse

  • 14,90 € 

Norway

  • 14,90 € 

Shipping to EU

  • 14,90 € 

Shipping Worldwide

  • 29,90 € 

We send your order as insured package. We work together with DHL, applying each package with a tracking number. Each shipment is insured with 500 €, protecting you from any shipping risks. Worldwide free delivery over 200 € value of goods.

Delivery Time / Availability

The duration of delivery depends on the method of payment. Orders via PayPal and Direct Money Transfer are ready for shipping within 24 hours. The prepaid orders will be dispatched as soon as we received the payment on our bank account. The bank processing can take up to one week. At times of great demand and parallel orders it can happen that an article is not available anymore, even though it was still marked as available when you ordered. In that case you will be immediately notified and our customer service will help you finding a suitable alternative.

Tracking

With your order you will receive a tracking, enabling you to constantly check the status of your order on the SDA, BARTOLINI, DHL AND OTHERS page. With this feature you will be able to exactly find out when to await your package:: 

Import taxes, duty fees and duty costs

For orders which are sent beyond Germany import taxes, duty fees and duty costs can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are billed to the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.

Delivery

DHL will try to reach you twice: If the mailman does not meet you personally, he will leave the package with your neighbors. If the mailman does not meet anybody on second attempt, the package will be stored at your local post office, and you will have seven work days time before it will be send back to us.

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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